Here’s a detailed shipping and returns policy for eeveeluna.com:

Processing Time:

• Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping:

• Standard Shipping: We offer free standard shipping on all U.S. orders over $50. For orders under $50, a flat rate will be applied at checkout.

• Delivery Time: Standard shipping typically takes 3-7 business days after processing. Please note that delivery times may vary depending on your location.

• Tracking: Once your order has shipped, you will receive a tracking number to monitor its status.

International Shipping:

• Availability: We currently offer international shipping to select countries. Please check at checkout to see if we ship to your location.

• Rates & Delivery Times: International shipping rates will be calculated at checkout based on the destination. Delivery times vary by country but generally range between 7-21 business days after processing.

• Customs & Duties: International customers are responsible for any customs duties, taxes, or fees incurred during shipping.

Expedited Shipping:

• Faster Delivery: Expedited shipping options are available at checkout for an additional fee. These options typically offer delivery within 1-3 business days.

Lost or Damaged Packages:

• Inquiries: If your package is lost or damaged in transit, please contact our support team at support@eeveeluna.com, and we will investigate the issue. We strive to resolve shipping problems promptly and efficiently.

Your satisfaction is important to us! If for any reason you're not satisfied with your purchase, our returns policy ensures a hassle-free experience.

Return Eligibility:

• Timeframe: You have 30 days from the date of delivery to initiate a return.

• Condition: Items must be unused, in the same condition you received them, and in their original packaging.

• Non-Returnable Items: Certain items like custom products, sale items, or gift cards are non-returnable. Please check the product page for any specific return restrictions.

How to Initiate a Return:

1. Contact Us: To start a return, please email us at returns@eeveeluna.com with your order number and reason for return.

2. Return Authorization: Our team will review your request and provide instructions on how and where to send your return.

3. Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective. We recommend using a trackable shipping method.

Refunds:

• Processing: Once we receive and inspect your returned item, we will notify you and process your refund. Please allow 5-7 business days for the refund to appear on your original payment method.

• Partial Refunds: If the returned item shows signs of use or is not in its original condition, we may issue a partial refund at our discretion.

Exchanges:

• Exchanging Items: If you would like to exchange an item, please contact us within 30 days of receiving your order. We will guide you through the exchange process, subject to product availability.

Defective or Damaged Items:

• Damaged Goods: If you receive a defective or damaged item, please email us at support@eeveeluna.com within 7 days of receiving your package, and we will arrange for a replacement or refund at no additional cost.

For any questions regarding shipping or returns, feel free to reach out to us at support@eeveeluna.com, and we’ll be happy to assist you!